Job Description
We're on the lookout!
We are currently looking for Call Centre Representative superstars who are looking for a new opportunity! This is a chance to join Parker Bridge’s talent pool to ensure you are full registered and ready to go when a new vacancy is announced.
Parker Bridge cover the entire public and private sector within the Business and Customer Support sector across the Wellington region, so there is every chance that we’ll have a standout opportunity for you in the near future.
Within the call centre space, you will normally be expected to do the following duties:
- Managing large amounts of inbound and outbound calls in a timely manner
- Identifying customers’ needs, clarify information, research every issue and providing solutions
- Ability to take ownership of customer requests and achieve first call resolution
- Document outcomes of phone calls using our client’s CRM systems and databases
- Experience with phone and email communications with a variety of clients
A bit about you
We are looking for experienced Call Centre Representatives who have a can-do positive attitude. Someone who is happy to work collaboratively and effectively with all staff to provide the best service and add value to clients.
Ideally, you will have the following experience:
- A professional, positive attitude and a strong customer focus
- A quick learner who can navigate resources quickly and absorb information to it’s fullest
- Excellent communication skills, both written and verbal
- Demonstrate your critical thinking skills i.e. Problem solving, use of judgement
- Ability to navigate various CRM systems
- Intermediate to advanced MS office skills and the ability to pick up new systems and master them with ease
- Have high attention to detail and work with accuracy
- Be a collegial team player
What’s next
If this advert takes your interest and you believe that you have the relevant experience required, then please don’t hesitate in sending through an updated CV and making an application by clicking “apply now”. Thank you.