Job title: Technical Helpdesk Representative
Job type: Permanent
Emp type: Full-time
Industry: Telecommunications
Expertise: Call Centre & Customer Service
Salary: Negotiable
Location: Wellington, NZ
Job published: 08/09/2021
Job ID: 60895

Job Description

We are on the lookout for a Technical Helpdesk Representative

 

What you'll be doing

You’ll be the first point of contact for technical support for businesses across New Zealand and Australia. This will contribute to the company’s overall goals by effectively and efficiently dealing with and solving faults from start to finish.

You’ll use your exceptional customer service skills to develop and maintain relationships with customers, and you’ll have the communication skills to be able to resolve conflicts when they arise. Effective communication is key, both verbal and written, as you’ll be recording key elements of every conversation and logging solutions onto the internal database.  You’ll use initiative to maximise business opportunities and promote company solutions.

The role involves shift work to accommodate the time difference between here and Australia, you will need to be comfortable with shift work and the occasional weekend shift

A bit about you...

We need someone who takes pride in their work and their abilities to go above and beyond for a customer and the company they work for. You’ll be a flexible and adaptable team player with the best communication!  Your ability to solve problems and think on your feet is of a high level and you’ll be willing to jump into any challenge with energy and positivity.

You'll be able to identify opportunities that benefit the customers by establishing and maintaining effective relationships. You'll be a boss at multitasking and floating between a multitude of different systems, with a high level of computer literacy. Working under pressure and managing your time will be your forte, while ensuring the quality and consistency of your work is of a high standard while you strive to exceed customer expectations.

You'll be proactive in looking for opportunities to improve the company's operations, and be an active, positive and committed member of the team, who is open to learning from experiences and people.

You'll practice what you preach and show consistency between words and actions.

 

Experience in a call centre is a MUST, as well as in a customer service role. Your communication, organization and time management skills must be faultless. Ideally you’ll be computer literate with lots of experience in Microsoft Office, and be open and willing to grow your knowledge and skills.

 

 

If this advert takes your interest and you strongly believe that you have the relevant experience required, then please don't hesitate to send through an updated CV and making an application by clicking "apply now".

At Parker Bridge we make every effort to respond to all applications, however, sometimes the volume we receive is so large it is not possible. If you do not receive a response from us, please don't take it personally as we really value the effort you made to apply.