Job Description

Our client is looking for a Facilities Experience Coordinator, you will be a vital support to the building management team, ensuring all facilities are well-maintained, compliant, and running seamlessly. You will be the driving force behind fostering strong relationships with our residents, enhancing satisfaction, and ensuring our property stands out as a premier place to live. Your ability to anticipate needs, resolve issues, and deliver exceptional service will define the quality of our community. This role is based five days on site in a Luxury Apartment complex in Central Wellington.

Why Join Us?

• Enjoy a competitive salary and benefits package
• Supportive management style 
• Active social club
• Positive work culture of high performance and respect
• Opportunity to be a part of a growing family owned and operated New Zealand business

Key Responsibilities:

• Lead and oversee the resident experience, acting as the primary point of contact for feedback, requests, and concerns
• Develop and implement initiatives to enhance resident satisfaction and engagement
• Collaborate with the building management team to ensure seamless delivery of services, from maintenance to concierge functions
• Receive and manage mail, packages, and deliveries for residents
• Assist with move-ins, move-outs, and onboarding new residents to the building’s features and services
• Maintain a secure and safe environment by monitoring access and responding to emergencies as needed
• Manage and resolve resident inquiries with professionalism and efficiency
• Provide administrative support to the building management team, including reporting and correspondence
• Coordinate and schedule maintenance, repairs, and inspections with contractors and service providers
• Process invoices and track expenses related to building maintenance and operations

What We’re Looking For:

• Proven experience in customer service, hospitality, or property management
• Exceptional interpersonal and communication skills
• A proactive attitude and problem-solving mindset
• Ability to manage multiple tasks and priorities in a fast-paced environment
• A passion for delivering outstanding customer experiences
• Familiarity with property management software (preferred)
• Highly Organised and Attention to Detail

If you’re a passionate and service-focused professional looking to make an impact in luxury property management, we want to hear from you. Please contact Sophie Lynch at Sophie.lynch@parkerbridge or call 04 910 3883 to discuss this role further.