E firstname.lastname@example.org Office address NZ Postal address P +64 4 931 9200 BERL house PO Box 10 277, Wellington F +64 4 931 9202 108 The Terrrace, Wellington New Zealand
Role: Office Manager
Level: Level 3
Reports to: Director/Chief Economist
Direct reports: 0
Te uaratanga – Mission
BERL is passionate about realising the potential of people and their communities. Our approach is to
inform decision makers by understanding problems, collecting evidence and applying economics.
BERL’s commitment is to the wellbeing of current and future generations.
Te whakakitenga – Vision
We will develop our current strengths and find new ways to offer value.
Ngā uara – Values
BERL’s overriding value is commitment to wellbeing. In addition to the quality of the skills we offer,
we will achieve influence by embracing and practicing these core values:
Ngākau pono – Integrity
Manaakitanga – Respect
Mohiotanga – Knowledge
Whaihua - Relevance
Panekiretanga – Achievement.
Role purpose and scope
The role of the Office Manager is to provide quality general office administration services to ensure
BERL’s office operates smoothly and efficiently.
Key functions and responsibilities
Key Office Manager functions and responsibilities will include:
Establishing and maintaining relationships with internal and external stakeholders, positively
representing BERL through polite and friendly interactions with visitors and clients
Managing supplier contracts and service agreements, and liaising with regular service providers
Liaising with accountants on invoicing and other financial matters
Composing correspondence, drafting new contracts, and updating forms, templates, and
Ordering kitchen supplies, office supplies, and necessary office equipment and furniture,
including inventory and stock management
Progressing BERL jobs/projects with administrative and organisational support
Managing internal and external meetings and events, including setting up for senior staff
meetings and venue logistics
Hold Health and Safety responsibilities, including first aid response, fire warden duties, and
incident and accident records, and ensuring policies are up-to-date
Supporting the Director/Chief Economist with calendar management and travel arrangements
Providing administrative support for human resource functions
Implementing and maintaining procedures/office administrative systems
Undertaking general office and administrative functions, including dealing with queries and
correspondence, and answering the main phone line.
Knowledge, experience, and qualifications
Specific knowledge, experience, and qualifications:
Tertiary qualification or related administrative practice and experience
Five years of experience managing a company’s administrative processes, particularly in a small
Two years of experience with WorkflowMax
Ability to set and meet deadlines and prioritise tasks
Detail orientated with an emphasis on efficiency and accuracy
Ability to use initiative, and work independently and collegially within a team environment
Confident communication skills, and experience working with staff on all levels
Ability to support the BERL team.
The following behavioural competencies are expected of all staff at Level 3 at BERL.
Core competency Behaviour/s
Focusing on client needs Provides a strong focus on client needs in developing
Takes steps to understand client needs.
Leading and communicating Recognises, respects, and rewards the contributions
and achievements of others.
Communicates in a straightforward, honest, and
engaging manner with stakeholders.
Communicates using appropriate styles, methods, and
timing to maximise understanding and impact.
Role models enthusiasm and energy about their work.
Building capability Identifies and addresses own capability requirements
and gaps to deliver current and future work.
Proactively managers own career and identifies own
learning needs, planning and carrying out learning
Continually seeks and acts on feedback to evaluate
and improve performance.
Collaborating and partnering Acts as a team player, investing time to generate a
common focus and team spirit.
Encourages collaborative team working with
Influencing world views Understands drivers that will influence the behaviour
of clients and stakeholders.
Achieving outcomes Considers alternative ways of working with clients and
stakeholders to identify more efficient outcomes,
balancing cost, quality, and turnaround times.
Gathers and uses evidence to assess the value and
impact of commercial decisions.
Identifies and understands relevant commercial terms,
policies, and processes, to deliver agreed outcomes.
Delivering value for money Recommends actions to achieve value for money and
Follows appropriate financial procedures to monitor
contracts to ensure deliverables are achieved.
Cultivates an awareness of use of resources and
considers BERL’s financial environment.
Providing a quality service Makes effective use of project management skills and
techniques to deliver outcomes, including identifying
risks and mitigating actions.
Develops, implements, maintains, and reviews
systems to ensure professional excellence and
expertise, and value for money.
Works with project teams to set priorities, goals,
objectives, and timescales.
Using analytical thinking Actively seeks relevant information and manages
Develops an insight into wider economic,
governmental, legal, environmental, and social issues,
and uses this to inform own thinking.
Interprets a wide range of data to support robust
Provides clear, coherent, and logical analysis of data
Contributing to the team Shows a positive approach in keeping their efforts
Plans ahead and reassesses workloads and priorities if
conflicting demands arise.
Coaches and supports others to set and achieve
challenging goals for themselves.
Regularly monitors work against milestones and acts
promptly to keep work on track.
Networking strategically Establishes relationships with a range of stakeholders
to support delivery of BERL goals.
Making effective decisions Makes decisions when they are needed.
Identifies a broad range of relevant and credible
information sources and recognises the need to
collect new data when necessary.
Recognises patterns and trends in a wide range of
evidence and draws key conclusions.
Seeing the big picture Is alert to emerging issues and trends that may
impact or benefit BERL’s work.
Ensures activities are aligned to BERL priorities.
Actively seeks out and shares experience to
development understanding and knowledge.
Seeks to understand how BERL’s services, activities,
and strategies work together to create value for
internal and external users.
Setting the direction Is able to present BERL's goals as they relate to own
area of work.
Understands the need for adaptation and change of
policies, structures, and methods.
Changing and improving Finds ways to improve systems and structures to
deliver with more streamlined resources.
Regularly reviews procedures and systems to identify
improvements and simplify processes.
Actively encourages ideas from a range of sources and
uses these to inform own thinking.
Is willing to meet the challenges of difficult or
complex changes, encouraging and supporting others
to do the same.
Analysts Client base
Econometrician Key central Government officials
Consultants Key regional Government officials
Data Manager Accountant
Senior Consultants Lawyer
Principal Consultants Partners
An individual plan will be developed that reflects the contribution this position is expected to make
towards achieving BERL’s strategy. The plan will contain objectives that are consistent with the key
functions and responsibilities and performance criteria in this job description. Development,
supported by BERL, will be aligned to the key functions and responsibilities and performance criteria
of this job description.